A good business system needs a good business routine
I see many businesses on my travels that have attempted to implement systems to help them deliver their products and services. Some of these systems are computerised (such as CRM
Business Processes and ‘Cause and Effect’
As an Engineer I like the cause and effect approach. It is especially useful when trying to conduct root cause analysis exercises; what factors caused the effect we are witnessing?
If the project end isn’t clear, try a blurry start
I think it is a fantasy that every improvement project will come in a neat and tidy package. That might be what we want, and what they look like to the spectators