Using OTIF metrics to drive change
Many businesses that I speak to with delivery challenges already measure their on time delivery. It isn't just a hunch that they are delivering late, they know!
The problem in many
Clarifying your deliverables to improve delivery performance
One of the interesting things I observe, looking at businesses that struggle with their on time delivery, is their attention to deliverables.
Delivering on time is easier, if you have the
Beware of the hockey stick!
Are you familiar with the on time delivery 'hockey stick'?
If you are familiar with this phenomenon and have a problem with delivering on time, consistently, then keep reading.
For those of
Refocus on your process for higher OTIF performance
A recurring challenge to anyone with an OTIF (On Time In Full) issue is managing the front end. The back end of the process is often where people focus. Getting
Improving OTIF by avoiding the arsonists!
You can tell a lot about the 'natural' on time delivery performance of a business by looking at the last step in their process. If it is operating in a
OTIF improvement brainstorming
Creating an OTIF improvement plan (OTIF = On Time In Full) is daunting to many of us. If you are permanently up against it with your customers, knowing where to
Every Business Needs a Routine
My new book was launched on Amazon just before Christmas and I wanted to let you know that it is going to be free this weekend. The dates that you
A tried and tested approach to provide clarity to your teams
If you have read my book What Does Good Look Like? you'll know that I'm keen on clarity. Who isn't?
Something that I see time and time again is a lack
Using SOPs to drive on time delivery performance
Many people write their SOPs (Standard Operating Procedures) reluctantly. They know it is good practice to document how they work. They just can't quite put the finger on why they
OTIF Improvement Focus: Contract Review lead time
The contract review is a key step in any order fulfilment process. Peforming it quickly and effectively can make a massive difference to your OTIF performance. For those of you