There are lots of ways that you can improve your On Time In Full (OTIF) delivery performance.

But these are all wasted effort if you don’t adequately focus your attention.

The Death Star wouldn’t have been very effective if it used a 40W bulb instead of its reactors. The same is true if we don’t focus enough energy onto our improvement projects. When our focus is blurred, our projects rarely generate the results we want.

So, how much time are you focusing onto your on time delivery improvement projects? Can you quantify it? Do you look and behave like an organisation that is serious about improving your performance?

Of course, you might not need to do more and so you can stop reading this message and pat yourself on the back.

For the rest of us we need to be smart about this. We all have busy day jobs and conjuring additional time from thin air isn’t going to work. Let me make some suggestions:

What improvement projects are you working on at the moment? Are there too many? Could you pause a few to focus your energies into the completion of your most important project?

What is sucking your time away? Is there a way you can temporarily pause this distraction? Can you postpone something to give you some breathing space? Can you make a decision so that any recurring issues stop once and for all?

What about help that is around you? Can you lean on colleagues to help buy you some time? What about help with the improvements themselves? Can they help you to remove the obstacles, or provide help in some other way?

What about the actions you have listed in your improvement plan? Can they be simplified or made less time intensive? Is there a way that you can get better results for time you need to invest? Or can you phase your improvement project and do a little bit of work for great reward and then address some of the other issues once you have bought yourself some breathing space?

There are lots of options to change how you focus your improvement projects. But, for the question in hand, does your organisation look like one that prioritises its activities properly and spends significant time improving its on time delivery performance?

And if you are wondering if going through the hassle to improve your on time delivery performance is worth the effort I can tell you that it is. Happier customers, better profits, repeat business… what’s not to like?


Giles Johnston

Giles Johnston is a Chartered Engineer who consults with businesses to improve their on time delivery performance, ERP system performance and deploy Kaizen / Lean production methods. Giles is also the author of 'What Does Good Look Like?'.